Returns

Returns – Cancellations – Delays

 

Returns
You have the right to return a product into 14 days from reception but you will be charged the transportation fees. You can either get your money back or change the size of the product or command another product from our e-shop. The cost of the new command will added/deducted to the previous one. In any case, in the returned product, you must include the original receipt of the purchases.


The returns must be in the original packaging, including all pieces and documents originally included and wrapped securely. Before any return we suggest to communicate with our e-shop.


In any case, return is possible under three conditions:


1. Communication with our e-shop
2. The product has not been used
3. The package includes all original documents and pieces

 

After the period mentioned above, SAMAS SA has the right not to accept the return or the change of the items purchased.

 

Cancellation of an order – right of withdrawal


You may cancel your order in the following cases


a)Before shipment: Send an e-mail at the following address
This email address is being protected from spambots. You need JavaScript enabled to view it. or contact us at the phone number
+30 6944271314 from Monday to Friday between 08.30-20:30 and
Saturday between 08:30-15:30 (GMT+2).
b)After reception: as mentioned previously about returns

 

Delay of an order


Your order can delay for the following reasons:
1. in case of extreme weather conditions
2. in case of strikes that can affect the transportations
3. in case we cannot communicate with you if there is a problem with your items or your personal informations (account, address etc.)


If you order a hand made item, we will contact you by e-mail to give you an estimate of the time of production. In this case, the delivery may also delay.

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